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The Staten Island Museum is pleased to welcome you back to the galleries on weekends with safety protocols in place due to COVID-19. Please purchase advance dated tickets and plan ahead for your visit. All programs remain virtual at this time. The safety and wellbeing of our community, visitors, staff, and volunteers are of the highest priority.

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What to Expect

We look forward to reopening on September 19th and are confident in our efforts to provide visitors with inspirational, low touch or contactless experiences under the safest conditions possible.

Public health and safety is a top priority at the Staten Island Museum. The museum has implemented comprehensive COVID-19 operating policies following CDC standards, city and state authority guidelines; and utilized recommendations of the New York City Museums Reopening Task Force to plan for a safe reopening.

Risk of exposure to COVID-19 exists when visiting any public space.Visitors play an important role in keeping the museum environment safe for everyone. Be sure to review our new policies before arriving. These FAQs should help to address some of your questions. If you require additional information contact visitorservices@statenislandmuseum.org.

Operating Hours and Location

The museum is open Saturday and Sunday 12:00pm-4:00pm. Last entry is at 3:45pm.
Location:1000 Richmond Terrace, Building A, Staten Island, NY 10301
Parking: Free, limited onsite parking is available.

Face Coverings

Face coverings are required for all staff, as well as visitors, members ages 2+ and vendors. A face covering must completely cover the nose, mouth and chin and be worn for the duration of your visit. Please provide your own face covering. You will not be permitted to enter the building for any reason without one.

Purchasing Tickets and Capacity

To ensure your contactless entry to the museum, purchase your admission ticket(s) online through the museum’s website. Museum staff will monitor capacity following social density guidelines. It’s possible that you may be asked to wait to enter if capacity has been reached. While walk-ins may be accommodated, purchasing your ticket(s) online is the best way to ensure entry. Online tickets are full price. Present your e-ticket or printed confirmation to the Visitor Services desk.

The Staten Island Museum reserves the right to revoke or refuse the admission of any visitor not in compliance with the museum’s COVID-19 operating policies. 

Third Party Ticketing and Complimentary Admission

If you are holding a third party ticket or complimentary admission including New York Pass, Cool Culture, Culture Pass or a Free Staten Island Museum pass, contact the Visitor Services desk at 718-727-1135 or visitorservices@statenislandmuseum.org to make a reservation. These passes cannot be processed online.

Rescheduling Tickets

If you are unable to use your admission ticket on reserved date, contact the Visitor Services Department at visitorservices@statenislandmuseum.org to reschedule your visit.

Reentry

Reentry to the museum is not permitted.

Physical Distancing

Physical distancing is required. Maintain 6’ distancing between yourself and others who are not part of your group. You may receive reminders from museum staff and security and/or see signage or digital messaging in the museum. We don’t mean to be intrusive. We are looking out for your safety.

Health Screening

All museum staff and security undergo a daily health assessment before reporting to work.Anyone showing signs of illness, including coronavirus related symptoms must stay at home. Symptoms of COVID-19 include a cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting.

The museum is not screening visitors.If you are not feeling well on or around the day of your visit to the museum, stay home and focus on your recovery. You can find more information about COVID-19 here:CDC

Cleaning Schedule and Building Operating Systems

The museum has implemented enhanced cleaning procedures including regularly scheduled cleaning and disinfecting of high touch and high use areas.

Building A is equipped with Merv13 filters. Ventilation with outdoor air will be increased to the greatest extent possible. Humidity levels of 45% are maintained in the galleries year-round and the air exchange rates have been increased by running the air handling units 24 hours a day.

Accessibillity

The museum is ADA compliant. Visitors using mobility devices can enter the building through the ADA ground floor entrance at the side of Building A where there is ramp access. The elevator to the upper floors is located in the ground floor hallway.

Elevator Access

Elevator use is limited to one household per ride.

Food & Beverage

Food and beverage (including water) are not permitted in the building. Dispose of all food and beverage before entering. Garbage and recycling receptacles are provided by each entrance to Building A.Snug Harbor has benches installed throughout the campus for you to take a break and enjoy a meal.    

Coat & Bag Check

Coat and bag check services are unavailable. Travel lightly. Do not bring large bags to the museum.

Restrooms

Restrooms are available to patrons of the museum and are cleaned regularly throughout the operating day.All restrooms have occupancy limits and some may be unavailable due to scheduled cleaning. 

Water Fountains

The water fountain in Building A is off-line.

Clean Hands Policy

All restrooms have running water and soap to ensure that visitors and staff can practice good hand washing hygiene.The museum has also installed hand sanitizing stations throughout Building A.Please wash or sanitize your hands thoroughly and frequently during your visit.

Group Tours

Group tours are unavailable at this time.

Audio Guides and Interactives

Audio guides and other interactives such as touch screens and hands on exhibit related activities have been discontinued.

Public Programs

Public Programs are being offered virtually. Learn more about the museum’s programs here:
https://www.statenislandmuseum.org/events-programs/

Staffing

You’ll see Visitor Services, security and facilities personnel when visiting the museum.It’s possible that there may be other staff members in the building periodically.We are here to ensure that you have a great experience.If you need anything or have any concerns, please ask.

Contact Tracing

The Staten Island Museum will follow required protocols put forward by city and state authorities.